1. WHO WE ARE AND WHAT THIS COVERS

1.1 These Program Terms and Conditions ("Program Terms") are an agreement between you and Leah Vachani Ventures LLC, doing business as Leah Vachani, a California limited liability company located at 128 Glorietta Blvd, Orinda, CA 94563 ("we," "us," "our").

1.2 What this covers. These Program Terms apply when you purchase or enroll in any of our paid programs, courses, challenges, or memberships, including CGM Clarity in all of its formats (each, a "Program").

They do not apply to standalone private coaching packages purchased separately from a Program, which are governed by their own terms.

1.3 These Program Terms are in addition to our website Terms & Conditions and Privacy Policy, which are incorporated by reference. Where these Program Terms conflict with the website Terms & Conditions, these Program Terms control as to your Program purchase.

1.4 By checking the box at checkout and completing your purchase, you confirm that you have read, understood, and agree to be bound by these Program Terms. If you do not agree, do not purchase.

1.5 You must be at least 18 years old to purchase a Program.

2. NOT MEDICAL ADVICE — PLEASE READ THIS SECTION CAREFULLY

2.1 Our qualifications. Leah Vachani is a Certified Nutritionist, Metabolism Coach, and Menopause Specialist. She is not a physician, nurse practitioner, physician assistant, registered dietitian, pharmacist, or licensed mental health professional, and does not hold herself out as any of these.

2.2 Educational purpose only. Programs are educational and informational. Nothing provided through a Program constitutes medical advice, diagnosis, treatment, or a prescription, and nothing is intended to substitute for care from a qualified healthcare provider.

2.3 No practitioner-patient relationship. Participating in a Program, attending calls, receiving written feedback, or corresponding with us does not create a doctor-patient, dietitian-patient, or other licensed practitioner-patient relationship.

2.4 Keep your own healthcare team. You should consult your physician or another qualified healthcare provider before beginning a Program, before making changes to your diet, exercise, supplement regimen, or lifestyle, and before acting on anything you learn. You agree to continue working with your own healthcare providers throughout.

2.5 ⚠ Medication. Never start, stop, adjust, or change the timing or dosage of any prescription medication based on anything provided in a Program or on any reading from a glucose monitor. This includes, without limitation, insulin, other diabetes medications, GLP-1 receptor agonists, hormone therapy, blood pressure medication, and thyroid medication. All medication decisions must be made by your prescribing clinician.

2.6 If you have a diagnosed condition. If you have diabetes, prediabetes, an eating disorder or history of disordered eating, kidney disease, cardiovascular disease, or any other diagnosed medical condition, or if you are pregnant or breastfeeding, you must obtain your physician’s clearance before enrolling and should participate only under their supervision.

2.7 Seek urgent care when needed. Programs are not for emergencies. If you experience symptoms of severe hypoglycemia, severe hyperglycemia, or any other medical emergency, contact emergency services or your healthcare provider immediately. Do not wait for a coaching call and do not post it in the community expecting a response.

2.8 Supplements. Any supplement mentioned is general education, not a prescription. Supplements are not evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease. Discuss any supplement with your healthcare provider, particularly if you take prescription medication. See Section 10 regarding our affiliate relationships.

3. CONTINUOUS GLUCOSE MONITORS AND OTHER DEVICES

3.1 We do not supply the device. Some Programs require a continuous glucose monitor ("CGM") or similar device, which you purchase separately, at your own cost, from a third party. We do not sell, supply, distribute, or warrant these devices. Brands we mention are for convenience only and are not an endorsement or a guarantee of suitability for you.

3.2 Follow the manufacturer. You are solely responsible for obtaining your device lawfully, for confirming it is appropriate for you, and for using it strictly in accordance with the manufacturer’s instructions, warnings, and labeling. Where a device requires a prescription in your jurisdiction, obtaining one is your responsibility.

3.3 Readings are not diagnostic. CGM readings are estimates derived from interstitial fluid, not blood. They can lag behind actual blood glucose, can be inaccurate, and can fail. They are not a diagnostic tool and must not be used as one. See Section 2.5 regarding medication.

3.4 Device problems are not our responsibility. We are not responsible for device availability, shipping delays, cost, malfunction, inaccurate readings, skin reactions, adhesive irritation, infection, injury, or any other issue arising from a device or its application. Direct all device issues to the manufacturer.

3.5 Your data. Any glucose or health data you share with us is shared voluntarily so we can provide feedback. See our Privacy Policy for how we handle it.

4. WHAT YOU ARE BUYING

4.1 Formats. Some Programs are offered in more than one format at different prices. CGM Clarity, for example, is offered as Self-Paced, Live Group Cohort, and Private 1:1. What is included in each format is described on the sales page at the time of purchase.

4.2 Access begins immediately. Unless stated otherwise, you receive access to all Program materials immediately upon purchase, including video lessons, downloadable workbooks, guides, and bonus materials.

4.3 "Lifetime access." Where we describe access as lifetime, we mean for as long as we continue to offer that Program in that form, which will be a minimum of three (3) years from your date of purchase. Lifetime access does not mean perpetual. If we retire a Program, we will give you at least ninety (90) days’ written notice so you may download any materials you wish to keep. We may update, change, or replace Program content at any time.

4.4 Sessions. Where a Program includes live group calls or individual sessions, the number, length, and general timing are described at purchase. Sessions not used within the Program period are forfeited and are not refundable, transferable, or carried forward, except as set out in Section 6.

4.5 Rescheduling and no-shows. You may reschedule an individual session with at least twenty-four (24) hours’ notice, subject to availability. A session missed, or cancelled with less than 24 hours’ notice, is treated as used. If we need to reschedule, we will offer you an alternative time at no cost to you.

4.6 Calls are recorded. Live group calls are typically recorded and shared with participants of that Program. By attending, you consent to being recorded. You may keep your camera off and decline to speak. Recordings are for participants only and may not be shared, copied, or distributed.

5. PRICING AND PAYMENT

5.1 All prices are in US dollars. The price you pay is the price displayed at checkout.

5.2 We may change prices at any time. A price change does not entitle you to a refund or credit on a purchase already made.

5.3 Discounts. Discount codes must be applied at checkout. We cannot apply a discount retroactively. Unless stated otherwise, discounts may not be combined, and one discount applies per purchase.

5.4 Payment plans. Payment plans are not offered for all Programs. Where a payment plan is offered and you select it, you are obligated to complete all scheduled payments regardless of whether you continue participating. A failed or missed payment may result in suspension of access until the account is brought current. We may recover reasonable costs of collection.

5.5 Chargebacks. If you initiate a chargeback in breach of these Program Terms, we may suspend or terminate your access immediately and may decline to sell to you in future. We will provide your payment processor with evidence of your acceptance of these Program Terms.

6. REFUNDS

6.1 All sales are final. Because you receive immediate and complete access to digital materials upon purchase, all Program purchases are non-refundable. This applies to every format and to all bonus materials.

6.2 Why. Programs consist substantially of digital content delivered in full at the moment of purchase, which cannot be returned once accessed. Our pricing reflects this.

6.3 Waiver of cancellation rights — important if you are outside the United States. Consumers in the European Union, United Kingdom, and certain other jurisdictions may ordinarily have a statutory cooling-off period for digital purchases. By requesting immediate access and checking the acceptance box at checkout, you expressly request that we begin supplying digital content immediately and you acknowledge that you thereby lose any statutory right of withdrawal or cancellation to the extent permitted by applicable law.

6.4 Deferral to a later cohort. If you have enrolled in a Program with a scheduled start date and circumstances prevent you from participating, you may request in writing to defer to a later cohort at any time up to and including the third (3rd) day after that cohort begins. Deferral is at our discretion, is ordinarily granted once, and is not a refund. Requests made after the third day will not be granted.

6.5 If we cancel. If we cancel a Program with a scheduled start date before it begins and cannot offer you a suitable alternative, we will refund the amount you paid for that Program. This is our entire liability in those circumstances.

6.6 Abuse. We may decline refund or deferral requests we reasonably believe to be abusive, and may restrict future purchases or revoke access in cases of repeated abuse.

6.7 No refund for non-participation. Not participating, not watching lessons, not attending calls, and dissatisfaction with your personal results are not grounds for a refund.

7. NO GUARANTEE OF RESULTS

7.1 We do not guarantee any particular result. Metabolic health, weight, energy, sleep, laboratory values, and every other outcome depend on factors specific to you — genetics, medical history, medications, hormones, adherence, and circumstances outside anyone’s control.

7.2 Testimonials. Testimonials and case studies we publish are the genuine experiences of individual participants. They are not typical, not average, and not a promise. Your experience will differ.

7.3 You are responsible for your own choices, actions, and results.

8. INTELLECTUAL PROPERTY AND YOUR LICENCE

8.1 All Program content — videos, workbooks, guides, recipes, templates, trackers, protocols, call recordings, and community materials — is our property or is licensed to us, and is protected by copyright.

8.2 What you may do. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use Program content for your own personal, non-commercial use. You may download and print materials for your own use.

8.3 What you may not do. You may not share your login; give others access; copy, reproduce, republish, upload, post, or distribute Program content; record or screenshot lessons or calls for distribution; sell or resell any part of a Program; or use Program content to create, teach, or deliver your own competing program or client materials.

8.4 Health practitioners. Practitioners are welcome to enroll and learn for their own knowledge and practice. However, you may not reproduce, adapt, distribute, or deliver any Program materials to your own clients, patients, or audience, in whole or in part. The licence in Section 8.2 is personal to you and does not extend to your practice. If you wish to use this material with your clients, contact us — we offer mentorship and may be able to discuss an arrangement.

8.5 Breach of this Section is a material breach. We may terminate your access without refund and pursue any remedy available to us.

9. COMMUNITY

9.1 Program purchase includes access to our private online community. Access is a privilege, not a purchased good, and may be suspended or withdrawn for breach of these Program Terms.

9.2 How to behave. Be respectful. Do not harass, abuse, or disparage other members. Do not give medical advice. Do not promote, sell, or recruit. Do not share other members’ personal or health information outside the community.

9.3 What you post. You retain ownership of what you post. You grant us a non-exclusive licence to display it within the community and to moderate or remove it. Do not post anything you would not want another member to see.

9.4 Testimonials and marketing. We will not use your community posts, reviews, results, photographs, or data in our marketing without asking you first and obtaining your consent. If we would like to feature something you have shared, we will contact you, and you are free to say no.

9.5 We may moderate, remove content, or remove members at our discretion.

10. AFFILIATE RELATIONSHIPS

We participate in affiliate programs and may earn a commission when you purchase through links we provide, including our Fullscript supplement dispensary and device retailers. This does not affect what you pay. We only recommend products we believe in, and our recommendations are not conditioned on compensation.

11. YOUR CONFIDENTIALITY OBLIGATIONS

Other participants will share personal health information on calls and in the community. You agree to keep it confidential and not to disclose, record, or repeat it outside the Program. This obligation survives the end of your participation.

12. TERMINATION

12.1 We may suspend or terminate your access, without refund, if you materially breach these Program Terms, including by sharing content or login credentials, behaving abusively, or initiating an unjustified chargeback.

12.2 You may stop participating at any time. Section 6 still applies.

12.3 Sections 2, 3, 7, 8, 11, 13, 14 and 15 survive termination.

13. DISCLAIMER AND LIMITATION OF LIABILITY

13.1 PROGRAMS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

13.2 TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, ARISING FROM OR RELATED TO ANY PROGRAM.

13.3 OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO A PROGRAM WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THAT PROGRAM.

13.4 Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

14. INDEMNIFICATION

You agree to indemnify and hold harmless Leah Vachani Ventures LLC and its members, officers, and agents from any claim, loss, liability, or expense (including reasonable legal fees) arising from your participation in a Program, your breach of these Program Terms, your use of a glucose monitor or other device, or any health decision you make.

15. GOVERNING LAW AND DISPUTES

15.1 Governing law. These Program Terms are governed by the laws of the State of California, without regard to conflict of law principles.

15.2 Talk to us first. Before commencing any formal proceeding, you agree to contact us and attempt to resolve the dispute informally for at least thirty (30) days. Most issues are resolved this way.

15.3 Binding arbitration. If informal resolution fails, any dispute arising from or relating to a Program will be finally and exclusively resolved by binding individual arbitration under the Commercial Arbitration Rules of the American Arbitration Association and, where applicable, its Supplementary Procedures for Consumer Related Disputes. Arbitration will take place in California or, at your election, by telephone, videoconference, or on documents alone. YOU UNDERSTAND THAT WITHOUT THIS PROVISION YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND TO A JURY TRIAL.

15.4 Small claims exception. Either party may instead bring an individual claim in small claims court, provided the claim qualifies for that court and remains there.

15.5 No class actions. All claims must be brought individually. Arbitration may not be consolidated with any other proceeding, conducted on a class-action basis, or brought in a representative capacity on behalf of others.

15.6 Exceptions. Claims seeking to enforce or protect intellectual property rights, claims alleging piracy or unauthorized use, and claims for injunctive relief are not subject to Section 15.3.

15.7 Time limit. Any claim relating to a Program must be brought within one (1) year after the cause of action arose.

16. CHANGES

We may update these Program Terms. The version in effect at the time of your purchase governs that purchase. We will post updates with a revised "Last updated" date.

17. MISCELLANEOUS

These Program Terms, together with our website Terms & Conditions and Privacy Policy, are the entire agreement between us regarding your Program purchase. If any provision is found unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Program Terms; we may.

18. CONTACT

Leah Vachani Ventures LLC

Phone: 925-515-4366

Email: [email protected]